Shipping policy

Shipping Policy

At Kalvantis, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below before placing your order.

Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During sales, festivals, or high-demand periods, processing may take an additional 2–3 business days.

Delivery Timeline

Estimated delivery times after dispatch:

Metro Cities: 2–4 business days
Tier 2 & Tier 3 Cities: 3–6 business days
Remote Locations: 5–8 business days

Delivery timelines are estimates and may vary depending on your location, weather conditions, public holidays, or courier operations.

Shipping Charges

Free Standard Shipping on eligible orders as displayed at checkout.
Shipping charges (if applicable) will be calculated and displayed before payment.

Order Tracking

Once your order has been shipped, you will receive an email and/or SMS containing your tracking details. You can track your shipment using the tracking link provided.

Cash on Delivery (COD)

Cash on Delivery is available for selected pin codes.

Please note:

COD availability depends on serviceability of your delivery location.
Payment must be made before accepting the parcel.
Refusal of a genuine COD order without a valid reason may result in the COD option being disabled for future purchases.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on stock availability or warehouse location. You will receive tracking details for each shipment.

Address Changes & Order Cancellation

Orders can be cancelled or modified within 4 hours of placement, provided they have not been processed for dispatch.
Once an order has been shipped, it cannot be cancelled or modified.

To request a cancellation or address change, please contact our customer support as soon as possible.

Failed Delivery Attempts

Our courier partners will generally make up to three delivery attempts.

If delivery is unsuccessful due to an incorrect address, customer unavailability, or refusal to accept the parcel:

The order may be returned to our warehouse.
Re-shipping charges may apply for subsequent delivery attempts.
Refunds will not be issued for orders refused at the time of delivery.

Undelivered or Returned Orders

If an order is returned to us due to an incorrect address, failed delivery attempts, or customer refusal:

One re-shipping request may be accommodated at our discretion.
Additional shipping charges may apply before the order is dispatched again.

Delayed Deliveries

While we strive to deliver every order within the estimated timeline, occasional delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Transport disruptions
Courier operational delays

Kalvantis is not liable for delays caused by third-party courier partners; however, our support team will gladly assist in tracking your shipment.

Damaged or Incorrect Orders

If you receive:

A damaged product
An incorrect item
A package with missing items

Please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. Requests received after this period may not be eligible for resolution.